Q: How do I check my order, and what does the order status mean?
A: You can login to your account via the My Account link at the top; navigate to the order status where you will see your order(s) and their various states: Awaiting Fulfillment, Awaiting Shipment, Awaiting Pick-up, Complete. This is what they mean:
- Awaiting Fulfillment: Order Received by NVPG headquarters, and being forwarded to the appropriate farm for fulfillment.
- Awaiting Shipment: Order Received by Farmer. At this time, your animal is still on the Pasture. Depending on when you order and when you are targetting pick-up, this could be days or it could be months.
- Awaiting Pick-up: Order is being processed--either at the butcher or on-farm--and will be ready for pick-up shortly. NOTE: Please await instructions on pick-up dates/locations from your farmer before rushing off to pick-up your product!
- Complete: Order complete. You should be grilling your steaks rather than surfing the web.